Privacy Policy

Xpress Registrations ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what we collect, how we use it, and the choices you have. By using our website or services, you agree to the practices described here.

1. Information We Collect

We collect information you provide directly to us when you request a quote, place an order, upload documents, or contact us. This may include:

• Contact information — your name, email address, phone number, and mailing or service address.
• Vehicle and registration details — vehicle year, make, model, license plate, VIN, and the type of DMV service you request.
• Documents you upload — title documents, bills of sale, smog certificates, proof of insurance, identification, and other paperwork required to process your DMV transaction.
• Payment information — processed securely by our third-party payment processors. We do not store full card numbers on our servers.
• Automatically collected data — basic technical information such as IP address, browser type, and pages visited, used to operate and secure the site.

2. How We Use Your Information

We use the information we collect to:

• Prepare quotes and process your California DMV registration transactions on your behalf;
• Communicate with you about your order, including status updates, invoices, confirmations, and questions about your documents;
• Process payments and deliver completed registration items;
• Provide customer support and respond to your inquiries;
• Comply with legal, regulatory, and DMV requirements; and
• Detect, prevent, and address fraud, security issues, or misuse of our services.

4. How We Share Your Information

We do not sell your personal information. We share information only as needed to provide our services or as required by law, including with:

• The California DMV and authorized DMV business partners, to process and complete your registration transaction;
• Payment processors (such as Square and Stripe), to securely process your payment;
• Communication providers (such as our SMS and email service providers), to deliver order-related messages on our behalf;
• Professional advisors or authorities, when required to comply with the law, enforce our terms, or protect our rights and the safety of others.

As stated above, your mobile opt-in and text-messaging consent data are never shared with third parties for their own marketing.

5. Data Retention

We retain your information for as long as needed to provide our services, complete your DMV transactions, and meet our legal, tax, and recordkeeping obligations. When information is no longer required, we take reasonable steps to delete or de-identify it.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information, including encrypted connections and secure document handling. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your California Privacy Rights

If you are a California resident, you may have the right to:

• Request access to the categories and specific pieces of personal information we have collected about you;
• Request deletion of your personal information, subject to legal exceptions;
• Request correction of inaccurate personal information; and
• Not receive discriminatory treatment for exercising any of these rights.

We do not sell personal information. To exercise any of these rights, contact us using the information below and we will respond as required by law.

8. Children's Privacy

Our services are intended for individuals 18 years of age and older. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us so we can remove it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Your continued use of our services after changes take effect constitutes acceptance of the updated policy.